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Special Offers


Returns & Delivery

Delivery

 

If you select for your items to be sent directly to you (not collected from school) and your order has not arrived, please leave at least the stated amount of working days PLUS 3 DAYS IN TRANSIT from the day after you ordered, before contacting us.

Orders are despatched via Hermes or directly from ourselves. Orders which cannot be delivered will be either >

a) If the original delivery address is within 10 miles of postcode DE23 - made available to collect from our store in Derby Mon-Fri 9-5. Your delivery charge will not be refunded - please make it easy for us and supply a "safe place" to leave your parcel in the "additional comments" box.

b) If the original delivery address is outside 10 miles of postcode DE23 – You will received a door card from Hermes explaining your re-delivery options.

 

Refunds, Returns and Cancellations


If possible please print out your original Order Confirmation email and include this with your returned item.
We’ll notify you via e-mail once we’ve received and processed the returned item. 

 

Cancellation (change of mind)

You may return items within 7 days of delivery for a refund. Items should be returned in new condition and unworn (other than when tried on for size). We appreciate you may have needed to open the packaging to try on garments etc. - please re-seal the packaging before returning or re-package appropriately. We will issue a refund or send out a replacement size with free delivery if you already paid the shipping charge on your initial order.

 

Incorrect size

You may return items within 7 days of delivery for a refund or replacement of an alternative size if the items do not fit your child correctly. Items should be returned in new condition and unworn (other than when tried on for size). We appreciate you may have needed to open the packaging to try on garments etc. - please re-seal the packaging before returning or re-package appropriately. We will issue a refund or send out a replacement size with free delivery if you already paid the shipping charge on your initial order.



Faulty goods

You may return items within 90 days of delivery for a refund or replacement of an identical product of same size and colour if the item develops a fault.



Incorrect goods

You must return items within 7 days of delivery if we send you an item which is different from what you purchased and you do not require it, otherwise after the 7 day period we shall assume you are happy with the item. In any case, the items should be returned as new in it’s original packaging.



Refund of your postage charge

For incorrectly sent, wrong size or defective goods we will send out the replacement with free shipping if you previously paid the shipping charge on your initial order.



Turnaround time for replacement items

You should expect to receive your replacement within 10 working days of us receiving your returned item’s. We will keep you updated with the progress of your order or refund by email